A.3.4.1 CALNET 3 CMO Escalation Process
The Electric Lightwave CMO Escalation Process will be centered on the dedicated team Electric Lightwave has in Sacramento to support the CALNET 3 contract. The Electric Lightwave Program Manager will be the primary contact for all Contract issues, service failures or specific Customer issues within Electric Lightwave.
The Electric Lightwave CALNET Program Manager and the escalation support individuals are listed below with their contact information. The Electric Lightwave CALNET Program Manager will be available 24×365 to resolve all escalation issues through the listed cell number or e-mail address. If for any reason the Electric Lightwave CALNET Program Manager can not be immediately contacted then the 2nd Level Contact should be called.