Business Line Service

Need to keep in close touch with your customers? Electric Lightwave's Business Service is a cost-effective collection of enhancements to local phone service that helps you do just that.

No one can afford frustrated customers.
Electric Lightwave has a better answer – a lot of better answers, in fact. Our Business Line Service provides simple, basic, and PBX interface services with a wide variety of optional features – all designed to maximize your quality phone time with your cutomers. We’ll help you choose the package of features that will fit your needs best.

We listened.
Our Business Line Service is based on what our customers have told us are the most valuable features for their businesses. That’s why it contains benefits you won’t find in other providers’ bundled products. Refer to the matrix on the back to see which features come with which services. Meanwhile, let’s take a closer look at each feature.

Call Forward Busy – When your line is busy, your calls are forwarded to a predetermined phone number or to Voice Messaging. The Programmable option lets you change the destination of forwarded calls to a cellular phone, home phone, etc. as the situation requires.

Call Forward Don’t Answer – When you don’t answer a call after a few rings, the call will be forwarded to a predetermined phone number or to Voice Messaging. A Programmable version is also available.

Call Forward-Variable – Depending on the situation, you can forward your calls directly to any telephone number you choose.

Call Hold – Put someone on hold without losing the connection, make another call on the same line, and then return to the original call.

Call Park – Put a call on hold to be retrieved at another directory number in your office.

Call Pick-up – Allow incoming calls to be answered by any one of several designated stations in your office.

Call Transfer/Three-way Conferencing – Transfer your caller to another person, or add that third person to your call.

Call Waiting – When someone tries to reach you when you’re on the phone, they’ll hear ringing – not a busy signal – and you’ll receive a subtle tone to let you know they’re waiting.You can put the existing call on hold to acknowledge the new caller, or abandon one of the calls.

Caller ID Blocking - Pre-determine whether or not your line number will be displayed to the called party.

Calling Number Delivery - See the number of the incoming call.This service requires your own separate equipment.

Distinctive Ringing - Different rings let you distinguish between calls coming from other stations within your system, and calls coming from outside the office.

Group Intercom - Call another station within your office by dialing a one-or-two-digit number.

Hunting - When your line is busy, the call is forwarded to the next available line in a fixed group of numbers.

Last Number Redial - Simply press # # and save the trouble of relocating and redialing the last number you called.

Music on Hold - Let your callers hear music while they're on hold.

Six-way Conferencing - Establish a conference call with up to six people - within or outside your office.

Voice Menuing - Route calls to specific mailboxes or telephone numbers.

Voice Messaging - A Basic Mailbox lets your caller record a message when you're not available to answer. A Plus Mailbox allows for longer messages, more calls, notification of messages on your pager, and the ability to route your calls to an operator.

Speed Dialing - Simplify the dialing of your 30 most frequently called numbers with just the touch of two or three buttons.

Don’t let your phone system stand in the way of giving your customers the attention they deserve. Get in touch with Electric Lightwave and let us help.